1. You (the person signing the booking form as party leader) agree to enter into a contract with D Lewis/J Whittle/J Hodge/A Hodge of 33 West Hill Rd, Brighton BN1 3RT (“We”) on the following terms and conditions.
2. The contract commences when we have issued the written booking confirmation or, if booking within 28 days of arrival, when we have verbally confirmed and given you a booking. We reserve the right to refuse any booking.
3. You must be aged 18 years or over when the booking is made and you are responsible for the payments under this contract and for ensuring that all members of your party comply with these terms and conditions.
PAYMENT
4. The booking form must be accompanied by the booking deposit of 30% of the rent.
5. The balance of the booking price must be paid at least 8 weeks prior to the arrival date failing which we reserve the right to treat the booking as cancelled and cancellation charges will apply (see clause 19). If booking within 8 weeks of arrival the full amount is payable on booking.
6. We will accept payments made by third parties (such as other members of your party), provided they are identified as payments made under this contract. Any repayments which may become due from us will be made to you.
7. Bank charges on payments by means other than UK Sterling cheques are payable by you.
THE PROPERTY
8. You agree to:
a) treat the property with care and consideration and report any damage or breakages to our local representative or agent prior to departure or, if significant, as soon after its occurrence as possible.
b) ensure that no member of your party behaves in a manner likely to cause damage to the property or its contents or offence, danger or distress to others.
c) leave the property clean and tidy at the end of the rental period otherwise a final cleaning charge will be made. d) permit only those listed on the booking form to reside in the property and not to sublet or assign the property or any part of it, nor to exceed the maximum number of people permitted to reside there (as stated in the property details or otherwise agreed by us in writing). The parking of caravans or pitching of tents is forbidden. Pets are not permitted.
e) In the event of a breach of clause 8b) or 8d) above, we or our representative reserve the right to ask you to vacate the property and the contract will terminate without refund or compensation. In the case of over occupancy an additional pro-rata rental charge may be made in lieu.
9. Us or our representative shall be entitled to inspect the property after giving reasonable notice to you, but no notice will be required if a breach of these terms is suspected or if emergency repairs are required.
SECURITY DEPOSIT & INSURANCE
10. A security deposit (see booking form) is required for all bookings (as an indemnity against breakages, loss or damage to the property its fittings, fixtures or contents, telephone calls and other applicable charges). The deposit must be payed with the final balance at the latest. In all cases, the security deposit must be lodged prior to handover of keys. This deposit will be banked and will be refunded in full when our representative advises the property is correct. Your liability is not limited to the amount of the security deposit and you should ensure that you are adequately insured. The security deposit, less applicable deductions, will be returned to you by Sterling cheque as soon as we are authorised by our representative that the property is as required.
11. You must have insurance cover for at least the following risks:
a) liability for accidental damage to the property;
b) cancellation;
c) medical & emergency expenses. Your personal possessions are not covered by our property insurance.
ARRIVAL & DEPARTURE
12. You must check-in between 4pm and 6pm on the arrival date (unless special arrangements are agreed in advance) and check-out between 8am and 10am on the departure date (all times are local French time). An additional charge may be made for arrival or departure outside these times.
DISSATISFACTION
13. The contents of the information have been prepared in good faith. We will inform you of any significant changes at the time of booking or as soon after as possible if you have already booked, but shall not be liable for any minor or insignificant inaccuracy in descriptions and information. We are not responsible for any representation unless in writing and signed by us
14. If any dispute or complaint arises whilst you are on holiday you should promptly inform our local representative to allow them an opportunity to rectify the matter. If you are not satisfied with the solution offered you should contact us by phone or email within 48 hours and on return from holiday you must detail the complaint in writing not later than 28 days from the departure date shown on your booking confirmation. We cannot accept complaints unless this procedure is followed.
LIABILITY
15. We accept no liability for the illness, injury or death of any person,
16. We accept no liability for loss or damage to personal effects. Please see point 11
17. Children should be monitored at all times. You should verify the suitability of equipment, particularly children’s cots and other items, for the purpose you intend to put it as we cannot accept liability. The swimming pool does not have depth markings and you should check the water depth before using the pool. We do not advise diving into the pool however if you do so it is at your own risk. The pool has a legaly compliant (under French law) fence, gate and alarm the failiure of these items to prevent any injury or death is solely the responsibility of the renters. The presence of animals or insects is inevitable in the South of France and we cannot accept responsibility for this.
STAFFING AND EQUIPMENT
18. Where you have asked us to arrange additional staffing, services or equipment for which we make no charge, this is done on the basis of a private arrangement between you and the supplier and payment must be made direct to the supplier. You authorise us to deduct from your security deposit the amount of any unpaid bills for such arrangements.
CHANGES AND CANCELLATION
19. Prior to issuing the booking confirmation we reserve the right to make any changes to the accommodation offered or to prices. Cancellation by you of your booking must be in writing signed by you. The effective date of cancellation will be the date of receipt by us of the written notification.
Unless otherwise notified, the following percentages of the total price are payable by you in the event of your cancelling depending on when notification is received: more than 56 (8 weeks) days before arrival date - 30%; 56 days or less before arrival date - 100%.
20. If you request any changes to your booking we will endeavour to comply, but cannot guarantee to be able to do so. If we are unable to make the change you will remain liable under the contract.
21. We may be subject to changes imposed on us by third parties. If it is necessary for us to make a significant change to your booking arrangements after the booking confirmation has been issued you may,
i) accept the change and any price difference; or,
ii) cancel and receive a full refund of monies paid. We will not pay further compensation or interest on monies paid.
FORCE MAJEURE
22. We cannot accept any liability for compensation where performance or prompt performance of our contractual obligations is prevented or affected by reasons outside our control or by circumstances amounting to force majeure nor for any failures in the supply of public access, plumbing or sewage systems or domestic equipment (but will endeavour to arrange prompt repair).
23.These terms & conditions and the contract to which they apply are governed in all respects by English law and the English courts only shall have jurisdiction in relation to them.
